Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You can find nearly all the answers to your questions in the user–friendly Help section built into Carvajal Hosting’s Web Hosting Control Panel. It offers an enormous knowledgebase with frequently asked questions and comprehensive how–to articles compiled by our experienced client support staff.

  • Top quality support service

  • Educational Video Clips

  • We have prepared a selection of instructional video tutorials that visually display how you can tackle a typical issue connected to your Linux web hosting account. You can find the educational video clips in the Help section.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7 help desk support service and come with a 60–minute support ticket response time guarantee. Our knowledgeable support engineers will be available to you 24/7 and will settle any issue that you may face within maximum 60 minutes after the trouble ticket submission. In the majority of cases, a reply will be provided to you in less than twenty minutes.