Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Time Guarantee

  • We provide a sixty–minute response time guarantee for any support ticket or email that you submit to our tech support staff. We’ll swiftly reply to all the typical enquiries and forward right away the issue to our system administrators if additional assistance is required. If you make use of the Managed Servers package, we’ll execute any of the included services at a time that has been discussed with you in advance.

  • Top quality support service
  • A Top–Quality Customer Support Service

  • If you require help using the Web Hosting Control Panel or with any of the applications that we have pre–installed on the dedicated server for you, you can reach our technical support staff at any moment via the ticketing system. Moreover, in case you require assistance managing your dedicated hosting server, you can order the Managed Servers package, which includes OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, data backup hard drive storage space, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Web Hosting Control Panel has been preinstalled for each dedicated web hosting plan. Among its features is a very handy integrated knowledgebase that will guide you step by step on everything that you can do. The majority of instructional articles also video versions which demonstrate all the operations that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.