In case you’re a site owner, a problem might always crop up and it does not necessarily have to be related to the hosting service itself. For example, something can go wrong when you bring an application up to date or some vital data can be edited or erased unintentionally. No matter what the nature of the problem might be, you’ll have to touch base with the respective client service staff and ask them to recover a backup or to help you resolve the problem that you are encountering. How timely they’ll do this will determine the amount of time that your websites will be unavailable. For specific sites like community sites or web stores, a regular downtime duration often equals lost users and money. That said, it’s essential to use the services of a company that offers not only a very good help desk support service, but also a timely one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to get a response to a support ticket or an e-mail. No matter when you touch base with us, we’ll lend you a helping hand within 60 minutes max with any sales or technical queries you might have. In reality, our actual reply time almost never exceeds 20-30 minutes. As we’re available 24/7/365, you will always receive support in a timely manner and we are aware of how critical that is in the digital age. As soon as you contact us, we will answer your inquiries. If you run into any technical complication, we’ll deal with it on your behalf, or we’ll give you all the necessary information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we know exactly how important it is to receive well-timed assistance, we guarantee that you’ll never have to wait around for more than an hour to get a response to any support ticket that you submit via your semi-dedicated server Control Panel. The fact is, you will seldom have to wait around for more than 20-30 minutes and this is valid for any enquiry regardless of what its nature is – billing, technical or general. Besides, our customer and tech support team is on duty around the clock, which is why even if you open a ticket during public holidays, you will always obtain an immediate response, which will include the answer to an inquiry, the solution to a problem or the details necessary to solve an issue yourself – in case there’s something that you have to do on your end. With us, you will never have to waste an entire day awaiting a reply like you would with many other companies.