A live chat is among the methods of communication provided by some hosting companies as part of their support service. Depending on the company, the chat can be used for pre-sales, billing and/or technical assistance. This way of communication is quicker in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand anything compared to a phone call with a representative. What's more, if the problem that you experience needs some time to be examined and resolved, you are able to do something else in the meantime rather than just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service free of charge as long as you have world wide web access even when your web hosting provider is situated in a different country and they do not have a local phone number you can call.

Live Chat Support in Web Hosting

As we consider the fact that various troubles are often resolved if you talk with a live person, we supply a live chat service for all our prospective and active clients. Our chat is accessible every day and our support agents will assist you with a variety of questions and situations. If you are not our client yet, you're able to find out more about our web hosting packages and the hosting environment in general to be certain that your websites will work effectively on our servers. If you already have an account and you've got some questions or you experience any issues with some of our services, you can get in touch with us through our live chat and we can supply you with the necessary info or help you troubleshoot the problem. You'll have to open a trouble ticket for certain issues which need more time or the assistance of a system administrator, but for a variety of standard troubles you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is accessible every day, even on weekends and holidays. It's the perfect way to find out more information about our Linux semi-dedicated servers in case you don't have an account yet or to have a problem resolved in case you are a customer and our customer care agents will assist you instantly regardless of the time of the day you join the chat. If you are hesitating which package is more suitable for your web sites, if you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or if you've got problems installing an e-mail account on your computer, you can get in touch with us and we'll supply you with the needed details very quickly. The live chat is online even after our phone lines are off for the day, so if you have an account with us, you can be sure that you will always get quick help with any question or trouble that shows up.