In case you have ordered a hosting package and you’ve got some questions connected with a concrete function/feature, or if you have stumbled upon a certain predicament and you need assistance, you should be able to get in touch with the respective client support staff. All web hosts use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, since the easiest way to handle an issue most often is to send a ticket. This method of correspondence renders the responses sent by both parties simple to follow and permits the client service staff representatives to escalate the issue in case, for example, a system administrator should get involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll need to use no less than two different accounts to touch base with the client care staff and to actually administer the hosting space. Incessantly switching from one account to another might sometimes be a bore, not to mention the fact that it takes a very long period of time for the vast majority of web hosting providers to answer the tickets themselves.

Integrated Ticketing System in Web Hosting

In stark contrast to what you may find with many other hosting providers, the ticketing system that we’re using with our Linux web hosting is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to remember different usernames and passwords, since you will be able to manage both your tickets and the hosting account itself in one single location. So, in case you have an inquiry or confront a challenge, you can contact our customer service team representatives right away. Our ticketing system features a smart search option. This means that even if you have opened multiple tickets over the years, you’ll be able to track down the one that you need without any hassles. Plus, you can check knowledge base recommendations for dealing with commonly encountered challenges.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more convenient to manage everything from one single place, so we’ve incorporated a ticketing system into the in-house built Hepsia hosting Control Panel, which comes with each and every semi-dedicated server account. This will allow you to handle the communication with our customer support staff along with your website content, which suggests that you won’t have to remember additional log-in credentials for some other admin console. You’ll be able to open a new ticket or to track the status of an old one with no more than several clicks while you’re browsing the files hosted in your semi-dedicated account. On top of that, you can go through older tickets using an intelligent search functionality or read relevant help articles, which include solutions to commonly faced predicaments. The integrated trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being only 60 minutes, so there’ll always be someone to assist you.