The customer support that you'll get from your web hosting provider is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical problem with an existing account. Timely and correct info regarding a question or an issue will save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine hosting supplier not from some reseller. If you obtain a hosting account through a company that doesn't own its servers and it cannot access them right away, it's almost certain that you'll wait for a day or two so as to have an answer to your query, so your web sites may remain offline for ages. In contrast, a provider that offers numerous options for communication and has a tech support team that is available all the time will assist you to right away and help you decrease or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Web Hosting

The customer and tech support services for all our web hosting plans are round-the-clock, so you can forget about waiting for a couple of days in order to get assistance. If you are not our client yet, you can phone us, chat with a consultant or send an email. If you already have an account, you can open a support ticket in addition to the other three options for contact. You'll be able to pick the best way to contact us based on what your location is or what hardware you are using. We will assist you for more or less any webhosting-related question that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the max response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated servers that we supply come with 24/7 customer and tech support, therefore no matter what issue you have, you can get in touch with us and we will assist you quickly. The guaranteed answer time for each email message or support ticket that you open from your Hepsia web hosting Control Panel is only one hour; the actual reply time hardly ever exceeds 20 minutes. In addition, we provide telephone support with several local numbers globally and a live chat, so that you're able to contact us and find more info about our services even if you don't have an account yet. We are able to help you with any kind of question or an issue you have - payment methods, plan specs, email setup, website hosting account settings, and many others. If you employ our services, you won't ever encounter an issue where you need to wait for a day or two to get an issue solved like you will have to do with lots of other service providers.

24/7 Customer Support in VPS Servers

With our VPS web hosting plans, you won't have to wait for more than one hour in order to receive assistance for any kind of issue that you could experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all tickets that you open through your billing Control Panel or email messages that you send to our tech support team. Furthermore, we have local telephone numbers in several countries worldwide and a live chat service where we will assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 through the various means of communication, so regardless what your question or issue is, there is always somebody to assist you in a timely manner. If you need help with third-party software, that you cannot set up or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we supply for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get well-timed support in general, let alone if you operate a whole server, so each and every dedicated server that we provide comes with 24/7 support with 1-hour answer time warranty whatever the situation. The service is free of cost for all problems with your server or the software that was installed by our admins during the setup, which means that you're able to get in touch with us as many times as you wish, even during holidays. You can either open a ticket from your billing section or you could send an e-mail message, and the actual response time for both rarely exceeds thirty minutes since we have admins available twenty-four-seven. In case you require general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you may employ our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you'll be able to add to your server plan through the billing Control Panel.